Any questions or comments you would like to share? Please call 971-236-4846 or email gaffneyhinge@gmail.com

FAQs:

Q: Why my app shows dates in the future?

A: It's because not all data have been uploaded to the mobile app. Try reading the data again, and make sure keeping the mobile device close to the Bracewyse sensor till all data have been uploaded. If there are large amount of data, say 6 month, the process could take up to 30 seconds.

Q: Why the charts are not showing anything?

A: The charts only show the period of time the brace was worn. If the brace was not worn, then there will be no bars shown on the charts.

Q: How to replace the battery?

A: Remove the 4 screws on the housing.  And then use a toothpick or something similar to push the old battery out and put the new 2032 lithium battery in. Please note on the battery holder, the side with the spring is the positive.